Katelyn Bartow

Experienced software development manager adept at leading teams, managing project lifecycles, and delivering high-quality software solutions that align with business goals. Excels at building, unifying, and empowering cross-functional teams to design, develop, and maintain stellar software solutions on time and within budget.

• Improved application usability and functionality over time by gradually eliminating reported errors; improving the overall error rate by 75%.
• Reduced total support ticket count from 275 to zero! and minimized new ticket creation by creating specialized teams based on developer interests and strengths and prioritizing quality assurance.
• Locked the overall support ticket count below 5 tickets per developer by elevating ticket priorities based on developer workload and ticket age.
• Improved the project backlog by 12% by clearing obstacles and leveraging developer strengths to complete projects at twice their creation rate.
• Upgraded the application-wide code base by incrementally replacing deprecated code and refactoring duplicated logic, enabling servers and services to be updated to stable builds.
• Designed and developed a new custom model-view-controller architecture for the company’s enterprise application to allow greater flexibility and extensibility.
• Developed an API and warehouse management system for clients to manage inventory stored at the company warehouse.

Project Management: Deployed high-quality projects by tracking progress, implementing problem-solving strategies, and improving production throughout each phase of the project lifecycle.

Leadership: Led specialized teams to develop and improve applications based on user feedback, conducted application demonstrations, and produced comprehensive documentation for new features.

Team Development: Hired, managed, and mentored high-performing software development teams remotely, fostering an environment of continuous improvement, future-minded learning, and creative innovation.

Team Synergy: Established team-wide strategies and robust coding standards to enhance the code base, increase productivity, and promote cohesion amongst the team.

Stakeholder Collaboration: Collaborated with interdepartmental stakeholders to identify practical solutions and resolve issues that limit workflow and productivity.

Progress Reporting: Reported weekly to the President and Vice President to deliver updates on projects, estimates, and priorities as well as long-term strategies for continuous improvement.

Enterprise ERP: Maintained a fully custom Enterprise Resource Planning (ERP) Application to support the workflow of each department to obtain, sell, and ship inventory from the warehouse to the consumer.

Customer Service: Communicated closely with stakeholders to identify issues, deploy improvements, conduct application demonstrations, and produce user-friendly documentation.

Teamwork: Actively contributed as a team to resolve complex issues, encourage adherence to strong coding standards, and provide insightful code reviews.

Full-Stack Development: Planned and implemented complex functionality to enhance internal enterprise software, improving overall system performance and user experience.

Vendor Collaboration: Collaborated directly with vendors for technical implementations and leveraged version control for efficient code management and collaboration.

Leadership: Operated and managed a website development company, mentoring a professional team of web developers, and efficiently organizing their workload for project success.

Client Relations: Built and sustained strong business-to-client relationships by establishing trust, devising innovative solutions, and formulating successful action plans to meet client needs.

Search Engine Optimization: Optimized and tailored websites to rank higher on search engines, leveraging Google Webmaster Tools and Analytics to enhance visibility and reach.

Digital Marketing: Built and maintained effective paid marketing campaigns and product feeds across multiple platforms including Google, Microsoft, Facebook, and Amazon to drive traffic, and increase conversions.

Client Support: Consulted with clients to enhance their online presence, provided end-user training, and documented website features to ensure a seamless user experience.

Back-End Development: Developed secure libraries and interfaces, designed and optimized database relationships for efficient data management, and integrated APIs and plugins to enhance functionality.

Front-End Development: Generated mock-ups and graphics to materialize client ideas, devised custom interfaces, and developed responsive and intuitive websites to ensure user-friendly navigation.

E-Commerce: Built and supported comprehensive e-commerce solutions, established powerful features to boost conversions and constructed custom Customer Management Systems and Customer Relationship Management architectures to streamline business operations.

Custom Development: Developed custom Joomla templates, modules, and components to provide advanced functionality tailored to business needs.

Custom Design: Designed custom Joomla websites for clients, aligning with their business requirements and vision to create a unique online experience.

Branding: Designed and created logos, web banners, and mock-ups for web-based websites and marketing materials, enhancing brand recognition and consistency.